Returns & Refunds Policy
30-day hassle-free returns. Your satisfaction is our priority.
30 Days
Return Window
Free Returns
Prepaid Label
3-5 Days
Refund Processing
1. Return Eligibility
To be eligible for a return, your item must be: • Unused and in the same condition you received it • In the original packaging with all tags and accessories • Returned within 30 days of the delivery date • Accompanied by your order number or receipt
2. Non-Returnable Items
The following items cannot be returned: • Digital products and software licenses • Perishable goods (food, flowers, newspapers) • Personalized or custom-made products • Intimate or sanitary goods for hygiene reasons • Hazardous materials or flammable liquids
3. How to Initiate a Return
Step 1: Log in to your account and go to My Account → Orders Step 2: Select the order and click "Return Item" Step 3: Choose the items and reason for return Step 4: We'll email you a prepaid return shipping label within 24 hours Step 5: Pack items securely and drop off at any authorized shipping location
4. Refund Process
Once we receive and inspect your returned item: • We'll notify you by email within 2 business days • Approved refunds are processed within 3-5 business days • Refunds are credited to your original payment method • Your bank may take an additional 2-3 days to post the credit • Original shipping charges are non-refundable (unless the return is due to our error)
5. Exchanges
We offer free exchanges for the same product in a different size or color, subject to availability. To exchange, initiate a return as described above and place a new order for the replacement item. We'll process your refund once we receive the original.
6. Damaged or Defective Items
If you received a damaged or defective item, please contact us within 48 hours of delivery at support@commerceflow.com with: • Your order number • Photos of the damage/defect • Description of the issue We'll arrange a free return and send a replacement or full refund immediately.